COVID-19 Update: We remain operational including customer service.

Order online or call 0345 034 6482 lines open Mon - Fri / 9AM - 5PM

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After Sales Care

We pride ourselves on our professional service and will always endeavour for a hassle free after sales service.

How Do I Return Something?

If you're not 100% happy with your new fridge/freezer, you can return it to us within 14 days of delivery. Please note that returned items may be subject to a restocking fee.

If you wish to return a product, it must be unused and in it's original condition (including packaging, instructions etc), otherwise we will not be able to refund you. The items must be returned within 14 working days of purchase and we will not be held responsible for any postage costs.

We cannot be held responsible for any returned items lost in the post, you are responsible for returning goods to us, we recommend sending the package by recorded or special delivery.

If you have received your order and there is any damage, this must be reported to us within 3 days of delivery.

We do not accept returns for the following:

  • The item has been personalised to your requirements
  • The items are clearance models

Once we have received the item from you we will give you a full refund within 28 working days. Minus any restocking fee.

Please note that delivered items must be in the same condition that they arrived in to be eligible for a full refund. Please refer to our terms and conditions for further information.

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